Day 1: November 8, 2023

Day 2: November 15, 2023

This training is open to St.Amant staff and Volunteers (exceptions apply). If you are a staff member, please speak to your supervisor to register. If you are not a St.Amant staff member, and would like more information about this training opportunity, please email training@stamant.ca

Training Overview

Conflict is normal in workplace settings. All employees need to be able to resolve conflicts. This introductory two-day training looks at the basic assumptions and understandings of conflict, the styles of handling conflicts, and provides skills that are needed for conflict resolution. By learning these skills you will be able to clear up misunderstandings, recover from mistakes and resolve disagreements.

Learning Objectives

• Assess real-life conflict, analyze it, and see its’ dynamics.
• Explore your style of responding to conflict and consider its affects.
• Learn specific and practical communication skills to use in conflict situations.
• Engage others to work together to resolve conflicts.
• Develop skills to proactively manage issues as they arise.
• Apply three models for resolving conflict.

What you can expect:
In this workshop you can expect lectures, videos, group discussions and role plays in breakout rooms. You must join with a device that has a webcam and microphone. You will receive the manual ahead of time, as there will be pre-session reading and homework between classes.

If you require a specific accommodation because of a disability or a medical need, please email training@stamant.ca with the details and we will do our best to accommodate you. Please contact us 7-10 days prior to your training event.

Si vous exigez des mesures d’adaptation dues à une incapacité ou une condition médicale, veuillez nous en informez en nous envoyant un courriel à l’adresse suivante: training@stamant.ca. Nous ferons de notre mieux afin de vous accommoder. Merci denous contacter au moins 7 à 10 jours avant votre session de formation.