Overview: This workshop provides leaders with practical tools to support employees through workplace conflict using a structured, mediation-informed approach. The session focuses on the leader’s role in determining when to intervene, preparing for and facilitating balanced conversations between employees. Through interactive discussions and practice scenarios, leaders build confidence in addressing conflict early, maintaining neutrality and fostering respectful, productive working relationships.

Learning Outcomes:

1. Define conflict, common causes of conflict, pinches, and crunches.
2. Determine if you should get involved as a Leader and define what your role is in supporting others through conflict, versus when to involve Human Resources.
3. Utilize a set of clearly defined steps to prepare for the conversation.
4. Facilitate a conversation involving two people in conflict.