Day 1: May 23, 2024

Day 2: May 30, 2024

This training is open to St.Amant staff and Volunteers (exceptions apply). If you are a staff member, please speak to your supervisor to register. If you are not a St.Amant staff member, and would like more information about this training opportunity, please email training@stamant.ca.

Training Overview

This training is provided over two days. Attendance is required for both days.

Conflict is normal in workplace settings. All employees need to be able to resolve conflicts. This introductory two-day training looks at the basic assumptions and understandings of conflict, the styles of handling conflicts, and provides skills that are needed for conflict resolution. By learning these skills you will be able to clear up misunderstandings, recover from mistakes and resolve disagreements.

Learning Objectives

• Assess real-life conflict, analyze it, and see its’ dynamics.
• Explore your style of responding to conflict and consider its affects.
• Learn specific and practical communication skills to use in conflict situations.
• Engage others to work together to resolve conflicts.
• Develop skills to proactively manage issues as they arise.
• Apply three models for resolving conflict.

What you can expect
In this workshop you can expect lectures, videos, and group discussions. If your session date is online, you must join with a device that has a webcam and microphone. If your session is in person, see the location or your confirmation email for details. You will receive the manual ahead of time, as there will be pre-session reading and homework between classes.

If you require a specific accommodation because of a disability or a medical need, please email training@stamant.ca with the details and we will do our best to accommodate you. Please contact us 7-10 days before your training event.

Si vous exigez des mesures d’adaptation dues à une incapacité ou une condition médicale, veuillez nous en informez en nous envoyant un courriel à l’adresse suivante: training@stamant.ca. Nous ferons de notre mieux afin de vous accommoder. Merci denous contacter au moins 7 à 10 jours avant votre session de formation.